User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. Event date, time, talent, participants and rosters are subject to change without notice. We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. Please note: The account holder is liable for bank charges levied by the receiving bank. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. Cookie Notice For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. Official Tickets and Your Source for Live Entertainment | AXS.com Terms and conditions of sites linked to by or from the Service may vary by site. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. Yes - If customer is prevented from attending because of a government mandate, this is covered. To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. You are solely responsible for making a purchase, based on the information provided on our Service. The site owner may have set restrictions that prevent you from accessing the site. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. Holder covenants not to sue any of Releasees for use of Personage as provided herein. Please visit our help page or contact customer support for assistance. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. We act on your behalf, as seller, when listing or reselling tickets. Performed analyses related to call center and ticket insurance costs. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. I don't know why LiveNation pushes them, but it . Unless otherwise stated as part of the purchase, any primary tickets (i.e. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. I realised I was too late for the standard entry tickets, as they had all sold out. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. We make no representations or warranties about the quality of your watching experience or your display. Yes - If customer is prevented from attending because of a government mandate, this is covered. You have chosen AXS Mobile ID as your method of delivery for your tickets. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. On one occasion I got as far as selecting the insurance. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Honestly this post makes me feel better though, thank you lol. Below you'll find an important update on COVID-19 and your events. How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. in the event description page, in pop-up boxes, or in an email). Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. Below are some pointers we hope you'll find useful! who has the best covid cover for travel insurance? Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. Violation thereof is grounds for revocation, seizure or cancellation without refund. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. Are you looking for comprehensive cover for Covid cancellations? Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. All attendees must conduct themselves properly at an event. This policy will apply regardless of how the error occurred. Please read this Agreement carefully, because it is a contract that affects your legal rights. The documented police or fire brigade report. We will notify you by email if this box office collection is required. Then be careful what insurance you pay for. It may take up to 30 days before we are able to review your claim. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. The truth is that paying for insurance to guard against this is a waste of money. I don't see why I should have to do the legwork on this one. I went on live chat to sort out getting refunds for postponed tickets. We hope that you have a great time at the show. In these cases, customer service will attempt to contact you, using the information we have on file. With a simple integration this product has gone from strength to strength enabling AXS . This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. Click here. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim I can't go to a concert anymore, any tips to ensure i get my money back? With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Holder must possess a ticket to enter the property or venue listed on the ticket. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. Thank you for taking the time to let the people know. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. Latecomers may be seated at the discretion of Client or venue. For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge.
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